EMERGENCY RESPONSE FOR THE ATHLETE

TRANSFERS, CANCELLATIONS, AND REFUNDS POLICY

Transfer requests for course registration received not later than 14 days before the course is scheduled to begin will be honored at no cost provided the gaining course has capacity. Cancellation requests for course registration received not later than 14 days before the course is scheduled to begin will receive a full refund minus a $65 administrative fee. CPR cancellations will receive a full refund minus a $15.00 administrative fee. Refunds will be processed within 3-5 business days from the day the request is received.

There will be no refunds for no-shows or cancellations after 14 days before the course is scheduled to begin. After two transfers, ERA registrations are no longer eligible for refund. Cancellation requests must be emailed to mlweinstein@cogentsteps.net and reid.bessenger@gmail.com.