Below you will find answers to many of the most commonly asked questions from our Learners. If you are not able to find your answer to your question here or require more technical support, please complete the support form at the bottom of this page.

General Questions

For students taking the two-day ERA training course, the following actions MUST be taken:

  • Register for an ERA On-Site Two-Day Intensive Course here.
  • Enroll and complete the ERA Online Training Module (accessible under “Online Training Modules” in your My Learner Account). You MUST complete the ERA Online Training Module prior to attendance at your On-Site Training Session.
  • Both the ERA Online Training Module and ERA On-Site Two-Day Intensive Training Session MUST be completed within a 6-month period of time. Failure to do so will result in not earning your certificate and having to start the course over from the beginning.
  • You will receive your completion certificate via email after you have completed the course and post-course survey. Your certificate is good for 3 years from your on-site ERA course training date.
  • Optional: CPR training is not included in the ERA Course, but can be purchased as the optional CPR Enrichment Module with Adult/Infant CPR Barrier Mask Kit.

  • Register for an EMR Recertification On-Site Course Training here.
  • You should review your previously purchased textbook Emergency Medical Response Textbook, Rev 12/17
  • You must have an Adult/infant CPR mask set. You may pre-purchase online from Cogent Steps, LLC store here.
  • You will receive your completion certificate via email after you have completed the course and post-course survey. Following successful completion of the course, the participant will be awarded an American Red Cross Emergency Medical Response certificate and the American Red Cross CPR for the Professional Rescuer certificate, both valid for two years. In addition, after successful completion physical therapists and athletic trainers are awarded Continuing Education Credits based on the length of course completed.

Please purchase the enrichment module here and select the appropriate location for your upcoming training course.

American Red Cross CPR Enrichment Module w/ Adult and Infant Barrier Mask Kit is NOT included in the two-day ERA training course.

If you wish to complete this training, you must purchase the CPR Enrichment Module, click here.

Please include your ERA on-site course date and location, so that we can deliver your Barrier Mask Kit at the time of your course and plan for your attendance.

Not signing up for an ERA Course, but want to complete the ARC CPR Enrichment Module? You can still purchase this product. Please still indicate the course date and location that you will be attending. Refer to the ERA Course listing from our Course Calendar page to pick your location and date.

We are always looking for people/organizations to host on-site training courses. Learn more about what it means to host a course, click here

Otherwise, please keep checking the appropriate course registration pages for upcoming dates.

Transfer requests for course registration received not later than 14 days before the course is scheduled to begin will be honored at no cost provided the gaining course has capacity.

Cancellation requests for course registration received not later than 14 days before the course is scheduled to begin will receive a full refund minus a $60 administrative fee.  Refunds will be processed within 3-5 business days from the day the request is received.

There will be no refunds for no-shows or cancellations after 14 days before the course is scheduled to begin.  Cancellation requests must be emailed to mlweinstein@cogentsteps.net.

Cogent Steps Learner Account

Your learner account is where you access our Online Training Modules, review purchase history and update your account information.

Simply navigate to the Login page and enter your username or email address and password to login.

Once you select Login you will be directed to your My Learner Account page.

Simply navigate to the Login page and enter your username or email address and password to login.

Once you select Login you will be directed to your My Learner Account page.

No worries, it happens. Simply select one of the links below to get back into your Learner Account.

Lost password or need to reset your password? Click Here

Registering for an On-Site Course Training

  1. Go to the course registration page for the course you wish to take.
  2. Select the on-site course that you want to register to attend
  3. Enter a quantity into a ticket type and select Add to Cart, this will direct you to the Cart page (Note – If you are registering more than one person, you will need to have their contact information ready to enter as an attendee during the checkout process)
  4. Make any changes to your Cart, add a coupon code, if necessary
  5. Select Proceed to Checkout
  6. Enter your Attendee(s) Registration details
  7. Select Save Attendee Info (if you have more than one attendee, you will need to repeat this step for all attendees)
  8. Select Checkout
  9. If this is your first time purchasing from Cogent Steps you will need to create an account.
  10. Select your payment method (check, PayPal, Stripe)
  11. Thank you. Your order has been received.

You have three (3) options to making payment to Cogent Steps:

  1. Check payments – Cogent Steps, LLC provides this option for organizations that are registering groups of individuals for courses. We do not accept check payments for other purchases on our site.
  2. PayPal – you will be directed to the PayPal payment screen where you can use an existing PayPal account or any major credit/debit card. Once you complete payment through PayPal, you will be re-directed back to the Cogent Steps order confirmation page.
  3. Credit Card (Stripe) – enter any major credit/debit card details directly on the checkout page.

To review your purchase details:

Option #1 – My Learner Account

  1. Make sure you are logged into your Learner account
  2. Then, go to your My Learner Account page
  3. Select On-Site Course Orders and review your purchase history

Option #2 – Email Notifications
Email notifications will be sent with order details and any next steps to complete prior to attending your upcoming on-site course training. You will receive at least one of these three notifications as well as on-site course specific emails from Cogent Steps.

  1. Order Processing
  2. Order On-Hold – in the case of check payments or payment issue
  3. Order Completed

Yes, you can purchase multiple tickets for an event and when you go to checkout you will be able to add each attendees details. Keep in mind, they will still have to create their own Learner Account and contact us to get access to the online course materials.

Yes. At the time of completing your purchase/registration, you will have received an email copy of your receipt. Please make sure you check your SPAM folder for these email communications.

You can also view and print receipts of your purchases from your My Learner Account page:

  1. Please make sure you are logged into your Learner Account, login
  2. Go to your My Learner Account page
  3. Select “On-Site Course Orders” from the tabs
  4. Select “Print” from the purchase that you wish to generate a receipt.
  5. Your browser/printer will open a window from which you Print your receipt.

If for some reason you should have difficulty retrieving your receipt, please contact us with your name, email address, date of purchase, and any known purchase details (i.e. course date, course location), so that we can email you a copy of your receipt.

My Learner Account Details

If you have already created a Cogent Steps Learner Account, please click here to login. You will need your username or email address AND your password in order to access your account.

Once you login to your Learner Account, you will automatically be re-directed to your My Learner Account page.

If you are not re-directed to your My Learner Account page or navigate away from it. You can easily come back to this page by clicking the My Learner Account link in the top right corner of your desktop browser. If you do not see this link, then you are not logged into a Learner Account.

If someone else registered for you, you must create your own Learner account and contact us for access to online training.

  1. Please make sure you have navigated to your My Learner Account page, click here
  2. Select Online Training Modules from the blue tabs, then click the My Online Training Modules button or click here
  3. Here, you will be able to view Registered Online Training Module Courses, resume an Online Training Module, view Exam Results.

If you do not see any Online Training Modules under your Registered Courses section, please make sure of the following…

  1. You have registered for an ERA On-Site Training Course from our course registration page.
  2. You have enrolled in the ERA Online Training Module (follow directions in ERA On-Site Course order email confirmation or on the My Online Training Modules page.
  3. Try clearing your browser history, closing your browser completely, and re-opening. Not you will have to login back into your Learner Account if you have successfully cleared your browser history.

If you are still not able to find your registered Online Training Modules, please use our technical support form at the bottom of this page.

You can update details such as your First and Last Name, Display Name, Email Address, and Password from the Account Details section of your My Learner Account page.

To navigate to your Account Details:

  1. Please make sure you are logged into your Learner Account, login here
  2. Navigate to your My Learner Account page
  3. Select Account Details from the blue tabs
  4. Update your information as needed
  5. Select Save Changes when finished

*Note – You cannot change username for any Learner Account.

You can update your Billing Details from the Account Addresses section of your My Learner Account page.

To navigate to your Account Addresses:

  1. Please make sure you are logged into your Learner Account, login here
  2. Navigate to your My Learner Account page
  3. Select Account Addresses from the blue tabs
  4. Select Edit inside your displayed billing address
  5. Update your information as needed
  6. Select Save Changes when finished

Online Training Modules

Currently, Cogent Steps offers an Online Training Module as a requirement to completing the ERA Course Certification.

Currently, only the ERA On-Site Course Training requires the completion of the ERA Online Training Module prior to attendance at the On-Site Course Training.

To learn more about the ERA Course, please click here

Currently, Cogent Steps requires the completion of an Online Training Module prior to attendance at the ERA On-Site Course Training.

To enroll in the ERA Online Training Module, please follow these steps:

  1. Login to your Learner Account, click here. If you do not yet have a Cogent Steps Learner Account, please register for one before proceeding.
  2. Register for an upcoming ERA On-Site Course Training from our course registration page.
  3. Once you have registered for an upcoming ERA On-Site Course Training, you will receive an email notification with your purchase details and details on completing your ERA Online Training Module.
  4. Navigate to My Learner Account page
  5. Select Online Training Modules from the blue tabs
  6. Follow the steps listed here to enroll and complete your ERA Online Training Module

To resume your Online Training Module, please first make sure you are logged into your Learner Account, click here to login.

  1. Navigate to your My Learner Account page
  2. Select Online Training Modules from the blue tabs
  3. Click on the button titled My Online Training Modules or click here
  4. Under Registered Courses you will see your in-progress Online Training Modules
  5. Selecting the appropriate course from the list will take you to the Course Content and Navigation page. Here you can select any necessary lessons or quizzes that you still need to complete.

To resume your Online Training Module, please first make sure you are logged into your Learner Account, click here to login.

  1. Navigate to your My Learner Account page
  2. Select Online Training Modules from the blue tabs
  3. Click on the button titled My Online Training Modules or click here
  4. Under Registered Courses you will see your in-progress Online Training Modules
  5. Click on the arrow/chevron arrow to the left of any course listed under Registered Courses. This will display your current course progress overview in a “green percentage page.” You will also be able to see and view any completed quizzes or exams from here.
  6. Selecting the appropriate course from the list will take you to the Course Content and Navigation page. Here you can select any necessary lessons or quizzes that you still need to complete.