Approximately two weeks prior to the course, you will receive an email from the lead instructor or a staff member of Cogent Steps, LLC informing you of details of the course, to include exact location, parking and any specifics of the location. We rely on our generous hosts including clinicians and clinics for support for our course locations.
All course (ERA, EMR, and recertification) usually run 8 a.m. to 5 p.m. each day. On that last day, the course may finish slightly earlier than 5 pm. If you have travel concerns, please let the lead instructor know ahead of time and accommodations can be coordinated.
While we coordinate with our hosts, on a rare occasion a situation may arise where a course needs to be cancelled or postponed due to administrative, contract or registration issues. We make every attempt to decide 14 days prior to the first day. We recommend purchasing refundable tickets and hotel rooms or the purchase of travel insurance should a cancellation or postponement occur. Students are welcome to transfer between courses if a conflict arises.
TRANSFERS, CANCELLATIONS AND REFUNDS POLICY
Transfer requests for course registration received not later that 14 days before the course is scheduled to begin will be honored at no cost provided the gaining course has capacity.
Cancellation requests for course registration received not later than 14 days before the course is scheduled to begin will receive a full refund minus a $60 administrative fee. Refunds will be processed within 3-5 business days from the day the request is received.
There will be no refunds for no-shows or cancellations after 14 days before the course is scheduled to begin. Cancellation requests must be submitted in writing to Cogent Steps, 6200 Elati Court, Alexandria Virginia 22310 in time to reach the mailing address by 14 days before the course is scheduled to begin, or emailed to firstname.lastname@example.org.