Approximately two weeks prior to the course, you will receive an email from the lead instructor or a staff member of Cogent Steps, LLC informing you of details of the course including exact location, parking and any specifics of the location. We rely on our generous hosts including clinicians and clinics for support for our course locations.
All courses (ERA and EMR Recertification) typically run from 8 a.m. to 5 p.m. each day. On that last day, the course may finish slightly earlier than 5 pm, depending upon the order of rotation for practicals. If you have travel concerns, please let the lead instructor know ahead of time and accommodations can be coordinated.
Once you sign up for a course you will need to access instructional materials. There are different requirements for each course.
While we coordinate with our hosts, on a rare occasion a situation may arise where a course needs to be cancelled or postponed due to administrative or registration issues, or as a result of emergency situations. We make every attempt to decide if this is necessary at least 14 days prior to the first day of the course. We recommend purchasing refundable tickets and hotel rooms and/or travel insurance in case a cancellation or postponement occurs. Students are welcome to transfer between courses if a conflict arises.
TRANSFERS, CANCELLATIONS AND REFUNDS POLICY
Transfer requests for course registration received not later than 14 days before the course is scheduled to begin will be honored at no cost provided the gaining course has capacity.
Cancellation requests for course registration received not later than 14 days before the course is scheduled to begin will receive a full refund minus a $60 administrative fee. Refunds will be processed within 3-5 business days from the day the request is received.
There will be no refunds for no-shows or cancellations after 14 days before the course is scheduled to begin. Cancellation requests must be emailed to firstname.lastname@example.org.